Return & Exchange Policy

At Shein Silver, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth return or exchange process, subject to the terms below.

Eligibility for Returns & Exchanges

• Returns or exchanges must be requested within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging with tags intact.
• Personalised, custom-made, or engraved items are non-returnable.
• Return requests for items damaged due to wear and tear or misuse will not be accepted.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at welcome@sheinsilver.com with your order number, reason for return, and clear images (if applicable).

Shipping Charges

• In case of a return or exchange, the shipping cost will be charged to the customer.
• If you received a defective or wrong item, we will bear the return shipping charges.
• Refunds (if applicable) will be processed after deduction of the original shipping cost.

Refund Process

• Once your return is approved and the item is received and inspected, we will notify you by email.
• Approved refunds will be processed to your original method of payment within 5–7 business days.
• In case of Cash on Delivery (COD), the refund will be provided via bank transfer or wallet credit.

Need Help?

For any questions related to returns or exchanges, feel free to reach out at welcome@sheinsilver.com or call us at +91-6291000159.